Refund policy

Last updated: July 29, 2026

At OurGoSticker, customer satisfaction is our priority. As we provide digital products and digital game-related services, our refund policy differs from that of physical goods.

Digital Products

All products sold on OurGoSticker are digital items or digital services.

No physical products are shipped.

Due to the nature of digital products, all completed deliveries are generally non-returnable and non-refundable.

Order Cancellation

Orders may be cancelled before delivery begins.

If your order has not yet been processed or delivered, you may contact our Customer Support to request a cancellation.

Once delivery has started or has been completed, cancellation is generally no longer possible.

Refund Eligibility

You may be eligible for a refund if:

  • We are unable to deliver your order due to our error.
  • The wrong digital product was delivered.
  • Your order cannot be fulfilled because of product availability.
  • Duplicate payments were made for the same order.
  • The same order was accidentally placed more than once.

Each refund request is reviewed individually.

Non-Refundable Situations

Refunds are generally not available if:

  • The digital product has already been successfully delivered.
  • Incorrect game information (such as an invite link or in-game username) was provided by the customer.
  • The customer changes their mind after delivery.
  • Game-related restrictions prevent trading or delivery after the customer has placed an order.
  • Delays are caused by game maintenance, server issues, or official Monopoly GO events beyond our control.
  • The customer refuses to accept the required in-game friend request or otherwise fails to complete the information necessary for delivery.

Incorrect Delivery

If you receive the wrong product, please contact us within 24 hours of delivery.

Our support team will investigate the issue and, where appropriate, provide a replacement or refund.

Delivery Delays

Most orders are completed within 5 minutes to 24 hours.

During periods of high demand, including:

  • Golden Blitz
  • New Album Launch
  • Major Monopoly GO Events
  • Game Maintenance

delivery may take longer than usual.

Delivery delays caused by high order volume, scheduled game events, server maintenance, or other circumstances beyond our reasonable control do not automatically qualify for a refund.

How to Request a Refund

To request a refund, please contact our Customer Support with:

  • Order Number
  • Email Address
  • Description of the issue
  • Screenshots (if applicable)

Support Email:

support@ourgosticker.com

Live Chat is also available through our website.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

If your refund request is approved, refunds will be processed to your original payment method.

Processing times may vary depending on your payment provider.

Fraud Prevention

To protect both customers and OurGoSticker, refund requests may be declined if fraudulent activity, abuse of our services, or false claims are detected.

Contact Us

Trade Name:
OurGoSticker

Website:
https://ourgosticker.com

Customer Support Email:
support@ourgosticker.com

Website Live Chat:
Available 24 hours a day, 7 days a week.

Business Location:
Western Australia, Australia

OurGoSticker is an independent marketplace providing digital game-related products and services.

All game names, trademarks, logos, artwork, game assets, and other intellectual property remain the property of their respective owners and are used solely for identification, compatibility, and informational purposes.

All trademarks, logos, and game assets remain the property of their respective owners.